Longshot wrote:

Unfortunately, this is not the right channel as we don't give support for the game. The company that owns the game used to be our client and since mid-2019 they stopped use one of our products (Jira Service Desk). We don't have any support offering for the players of the game, they own that. I would recommend reaching the company through their Twitter (if they have it) or at their Facebook page to get the proper support.