Yeah this issue has been around for ages. Just need to hope he sends the gold in a different non cod mail sadly (Though I've had good experience with MiracleSun sending the currency to me in this case).

Has this been resolved? If not, please PM me the details (missing gold COD amounts) and I will see what I can do.

Bug still persists to a degree.

This is still a issue did a deal with theKnightsofni i lost the plat but didn't gain the cards @Dinotropia

He got the plat after a relog but i didn't get the cards even after relog.

You will need him to send them again, this has happened to me.

He doesn't have them tho do i need to wait for the cod to end?

you should be able to cancel it

Cant, get a error.

Had this same issue come up today. Deducted 900 platinum from my account however the Get Attachments button remains and 270,000 gold hasn't been added.
If I had to guess as to the issue I'm thinking it removes the platinum or gold before it checks to see if you have sufficient funds, or it checks twice for some reason - maybe to do with the move we did recently not having the right validation address anymore? Anyhow it fails a check midway through the transaction and we get stuck in limbo.

@Linux

Can you cancel the COD and have Havoc resend? Did Havoc get the plat?

@Linux

Does the interface allow you to press the "pay COD" button again? If yes, please try this and let me know the result.

If no, please click "get attachments" and let me know what you see (screenshots like you have been providing are very helpful).

@Linux

I have credited you the extra platinum. Glad that solved your issue!

@Linux

Have you tried the previous steps to solve? What typically happens is the server and the client sometimes have trouble getting their "stories" straight. Thus, the client thinks you haven't claimed the cards while the server thinks you have.

Clicking the COD button again after a little bit should help sync things up, though the client UI won't let you do that unless you have the proper amount of currency on your account (thus the double credit issue you had last time). This *should* only be a visual issue that a relog of the client will fix, but take some screenshots and if you do happen to get charged twice I can regrant any missing currency.