1/you have no right to shush us if we do not share your cloud castle mood. We were emotionally and monetary invested in hex too - we kickstarted and played every day and created positive and constructive feedback the whole time they communicated at least a bit. We were patient for YEARS between AZs waiting for the PvE to be fleshed out. We saw the zero communication from the devs. And that gives us full right to bitch now.
2/ personal issues (dark place, depression) is exactly that - personal issues. They should never went dark and and stop communicating, because ceo had a health issue. The thing to do is appoint temporary CEO, allow community managers to communicate, cut the dev team to bone and do the 100 low effort changes with positive gameplay impact. The mentioned things everyone suggested. Like - i dont know - change the brawl price a year ago?
Do the monetary system changes when things were dicey (because there was nothing to lose at that point)? Keep the community and game alive? Not lose all the great infrastructure that community created for free for them? (databases, streamers, etc...)
I know Hex was Cory's baby - but if you are depressed, is it ok to let the baby starve and die? No, you call social services to take care of the baby.