I defend them for one simple reason
I have worked with Big firms for thousands of emplyees where we had all the ressources available, and I worked for companies where we were 6 employees.
Unfortunaly, as much as we did our best, the small team always finished by having less quality control, and mistakes used to happen more often. Its just harder in general.
After any patch with any developer the first thing to do is to check if everything is all right, and if it seems so, then check user feedback. They surely know the decks are in. I haven't seen even a single forum comment from anybody at HexEnt abut the patch.
So you assuming it was just a bad patch is wishful thinking at this point.
I'm working at a small development team, and after any bad patch (which of course happen with anyone, we agree on this) we recognize we ASAP communicate with the customer, and we already say how we are planning to solve the issue, and what is the expected ETA.
Since at this point we see no error announcement from HexEnt, I assume everything working as intended.