This is emphatically not the case. There is only so much I am able to share, but suffice to say we put a lot of thought into this transition. There was just a perfect storm of events which required us to go with plan E instead of A or B.I just can't get over how poorly Hex handled this whole situation form start to finish. From the outside looking in it appears no planning went into the transition at all.
As things stand, we contacted people at the start of the 6 month window. We then sent out a reminder through multiple channels closer to the server shutdown date. We are also actively working with users to recover their information wherever we are able post transition.
I agree there was a better scenario here (we tried to make many of them happen), but the refrain that I have seen, the one saying that we didn't plan for or care about these users, is wrong.
This is the email that was sent:
Gameforge and HEX Entertainment announce today a publishing change for their critically acclaimed game - HEX: Shards of Fate. Gameforge and HEX Entertainment have come to a mutual agreement where HEX Entertainment will again be responsible for publishing the game in addition to the development. HEX Entertainment is assuming full responsibility and control over all operational procedures from Gameforge, including community management, customer support, promotion, sales, marketing, and other live operational duties.
This process will not have any impact on the game itself, character progress, items, or the delivery of new content; both HEX Entertainment and Gameforge will do their utmost to ensure that the transition will be as seamless as possible and without interruption of service. In order to have your account migrated, just log into HEX as usual and it'll guide you through the simple transition - it's only a matter of 2 clicks.
Gameforge would like to sincerely thank the players for their tremendous support throughout the past years, and looks forward to seeing the HEX community grow even greater as the game continues moving forward through 2017 and beyond.
Hex Entertainment is excited about the future of HEX: Shards of Fate and enthusiastic about the many new features we have in store for the game.
See you ingame,
HEX Entertainment and Gameforge
In fact the email actually leads people to believe that their account will be safe (bold for emphasis). Based on that email why would anyone assume that it was possible their account could be deleted? Your user base doesn't have intricate knowledge of German privacy laws to assume that "account migration" means "your account will be deleted in 6 months".
The same goes for the initial announcement of the transition to self publishing. No mention of account deletion or a deadline to do so.
This would all be understandable if you hadn't been in the exact same situation a year earlier with the transition to Gameforge. You knew that German privacy laws would be in effect and knew that there was a six month deadline for Gameforge to hold people's data. Why make no mention of that in the email or the initial announcement?
Basically you sent out one email that made no reference to the possibility of deletion then sat on your hands for 6 months until a week before when you panic and give people a week's notice to save their accounts.
The foundation of Hex separating itself from other CCGs is long term collection value. I just don't see how you made a good faith effort to give users notice to protect that value.
Edit: "You" is used for Hex/Cory and not meant to imply that Dinotropia had any control over how this was handled.
The post was edited 1 time, last by GobBluth ().