Pinned How to Get an Output Log! (Now Includes Steam Client)

  • How to Get an Output Log! (Now Includes Steam Client)

    Hello there fellow bug reporters/bug discoverers!


    Have you been asked for an output log by one of us pesky staffers and had no clue how to get this mythical 'output log' we're speaking of? We're pretty adamant about getting those from you guys, so we decided to create a quick guide for everyone!

    Feel free to follow along and refer back to this when necessary! (Pictures included!)

    Step 1: Once you encounter the bug, close out the client and, before re-opening, right click on the HEX icon on your desktop (the one you click to launch HEX) and look for 'Properties'. Click on that bad boy!





































    Step 2: Once you're in the Properties panel, look for the button 'Open file location'. Go ahead and click on that!

































    Step 3 (Optional): Once you're in your main HEX folder, look for any new crash log files, the name of the file should look like a date stamp (it's alright if one doesn't exist! If one does however WE DEFINITELY want it)






























    Step 4: Go into the folder named 'Hex_data' NOT 'HexPatch_Data'






























    Step 5: Once in Hex_Data look for a file called 'output_log.txt'. It should be the only text file in this folder!






























    Step 6: Once you've acquired/made copies/zipped the requested logs, e-mail them over to the respective moderator. (They should provide a e-mail or way to contact them!)



    *STEAM USERS READ BELLOW*



    For those of you utilizing the steam client the steps follow as bellow;


    Step 1: Once you encounter the bug, close out the client and open your steam client. Once in the steam client, go to 'Games'. Locate your HEX download inside of 'Games' and right click it and select 'Properties'.





    Step 2: From inside of the 'Properties' panel tab over to 'Local Files' and then select 'Browse Local Files'




    Step 3: Follow the steps from up above starting at Step 3 (Optional)